Terms and Conditions

CHILDREN
Children remain the responsibility of their parents
or guardians at all times,The club activities form part
of the entertainment programme, and are not
childcare facilities.
It is important that you always know where
your children are, and what they are doing.
It is particularly important that you make sure
that your children understand that they should
always obey the instructions of the park resorts staff
 so that the possibility of accidents
can be reduced.
YOUR HOLIDAY ENVIRONMENT
The Park is situated in rural location,
in a Area of Outstanding Natural Beauty, on
Heritage Coasts and adjacent to Sites of Special
Scientific Interest or Conservation Areas.
They will probably be unfamiliar to you, and
because of this it is advisable to acquaint
yourselves with your holiday environment as soon
as you arrive. Walking over grassy and often
undulating ground, or through wooded parkland
may also be unfamiliar, and contain aspects of
wildlife such as rabbit holes that you and your
children need to avoid.
Local Authority planning constraints, that help
to preserve the rural nature of the Parks, also
limits the amount of street lighting that can be
provided at some locations for the same reason.
It is also intentionally reduced to assist children
to sleep at night.
So please take care when walking around the
Park and remember that you are in an unfamiliar
environment, particularly at night. It is always
advisable to carry a pocket torch to assist you
and to avoid any holiday accidents.

IF YOU CANCEL YOUR BOOKING
It may be necessary to cancel your break due to
illness, accident or change of circumstances
As soon as you know you need to cancel, please
call us on 01353-777814
Length of time Cancellation Charge
56 days or more Deposit
43–55 days 30% of holiday cost
29-42 days 50% of holiday cost
8-28 days 90% of holiday cost
7 days or less 100% of holiday cost

IF WE CANCEL YOUR BOOKING
We always do our best not to change the date
or cancel your holiday but in exceptional
circumstances this may be necessary. We will
inform you of the change of date or
cancellation as soon as possible and give you
the following options.
a. accept the alternative arrangements as
notified to you
b. choose another available holiday from us at
the advertised price
c. cancel your holiday with a full refund of
any money you have paid
we do not accept responsibility or
compensation for circumstances such as *force
majeure. *Force Majeure means circumstances
beyond our control including (but not limited to)
industrial disputes, natural disasters, fire, technical
problems, bad weather and acts of government.
JUST £50 DEPOSIT!
A small deposit of just £50 per booking is all
that we require to secure your holiday, with the
balance payable 8 weeks before the holiday start
date. Please note that reminders will not be sent
and payments not received by the due date will
result in cancellation.
All bookings made within 8 weeks of
the holiday start date must be paid for in full,
SECURE YOUR HOLIDAY BOOKING
Payment can be made by cheque,
which must be received within 5 working days of
making your provisional booking.